Shipping Policy

Effective Date: 2026-09-22 Last Updated: 2026-09-22

1. Research-Use-Only Products — Read First

All products sold by Obsidian Black Labs LLC through https://www.obsidianblacklabs.com (the "Products") are supplied strictly as research-use-only ("RUO") chemicals and laboratory reagents intended solely for in-vitro laboratory research and development by, or under the direct supervision of, qualified research professionals.

The Products are NOT drugs, foods, dietary supplements, cosmetics, medical devices, or consumer products. They are NOT intended, manufactured, labeled, packaged, or sold for human or animal consumption, ingestion, injection, inhalation, topical application, diagnostic use, therapeutic use, clinical use, or any in-vivo use of any kind. Every Product ships labeled:

"For Research Use Only. Not for human or animal consumption. Not a drug, food, supplement, cosmetic, or medical device."

This Shipping Policy governs only the logistics of order fulfillment and delivery. It does not modify, waive, or supersede the Terms of Service, the Refund/Return Policy, the qualified-researcher representations, the assumption-of-risk and indemnification obligations, or the no-human-use restrictions you agreed to at purchase. By placing an order you reaffirm each of those agreements.

Compliance note (RUO labeling is not a safe harbor). An "RUO" label, by itself, does not exempt a Product from regulation. The U.S. Food and Drug Administration ("FDA") determines a product's "intended use" from the totality of objective evidence surrounding its sale and distribution — including statements, marketing, and the circumstances of distribution (21 CFR 201.128). Accordingly, this policy contains no dosing, health, therapeutic, or human/animal-use representations, and none should be inferred. We do not knowingly fulfill orders we believe are intended for human or animal use.

2. Order Processing & Handling Time

Orders placed after the cutoff time, on weekends, or on observed holidays are treated as received the next business day. Processing time is separate from transit time; total delivery time = processing time + carrier transit time.

If special handling is offered for an order, its requirements, any additional preparation time and any price must be disclosed and agreed before the order is placed. We may delay or decline an order where verification cannot be completed, where it appears intended for a prohibited use, or where shipment would be unlawful or against carrier policy. If we cancel an order before shipment, we will refund the affected amount under the Refund/Return Policy.

Compliance note (FTC Mail, Internet, or Telephone Order Merchandise Rule). For orders solicited online, by mail, or by phone, we ship within the time stated above or, if no time is stated, within 30 days of receiving a properly completed order with payment, consistent with the FTC's Mail Order Rule (16 CFR Part 435). If we cannot ship within the applicable time, we will notify you, offer the option to consent to a delay or to cancel for a prompt refund, and honor that choice. Holds described above for verification or compliance review do not waive these timing protections.

3. Shipping Confirmation & Tracking

When your order ships, we will send a shipping confirmation to the email address you provided at checkout containing carrier and tracking information where available. Tracking data is provided and controlled by the carrier and may take up to 24–48 hours to update after a label is created.

Compliance note (transactional email). Order, shipping, delivery, and recall/safety notifications are transactional or relationship messages under the CAN-SPAM Act and are sent to administer your purchase, not as marketing. Marketing email is sent separately and only with a working unsubscribe mechanism (honored within 10 business days), a valid physical postal address, and accurate, non-deceptive sender, "from," and subject-line information. To manage marketing preferences, use the unsubscribe link in any marketing message or contact [email protected]. See our Privacy Policy.

4. Carriers & Service Regions

4.1 Carriers

Checkout offers available services from UPS and USPS based on your destination and the carrier's returned quotes. Configured services include UPS Ground, USPS Priority Mail, UPS 3 Day Select, and USPS Priority Mail Express; not every service is available for every address or order. Choose from the options and prices shown before you place your order. Service names and carrier transit estimates do not constitute a guaranteed delivery date.

4.2 Domestic shipping

Domestic checkout covers U.S. addresses, including Alaska and Hawaii. Available services depend on the address and carrier coverage. Any shipping charge is shown before the order is placed.

4.3 International shipping

International checkout requires an available live carrier quote for the destination. A country appearing in the selector does not guarantee service. If no live rate is returned, checkout blocks the order; contact [email protected] before trying to order so availability can be checked. International duties, taxes and customs charges are separate from the shipping rate.

• If offered: We ship internationally only when an available carrier service is quoted at checkout and the order can be lawfully fulfilled. International orders are the importer of record's responsibility. You, the buyer, are solely responsible for confirming that the Product may be lawfully imported into, possessed, and used for research in the destination country, and for all duties, taxes, tariffs, brokerage fees, customs charges, and compliance with all import/export controls and local law. We make no representation that any Product is lawful to import, possess, or use in any jurisdiction, and we provide no import-pathway, customs-clearance, or regulatory-status representation, classification opinion, or guarantee for any destination.
• Customs holds, seizures, and refusals: Parcels held, delayed, returned, abandoned, destroyed, or seized by customs or any authority are not our responsibility and are not eligible for refund or reshipment except as required by law. Refused or undeliverable international parcels may be returned at your expense (outbound and return shipping non-refundable).
• Export compliance: You represent that you are not located in, and will not export or re-export any Product to, any embargoed or sanctioned country, region, or party, or in violation of U.S. or other applicable export-control or sanctions laws.

No customs/importation representation. Nothing in this policy, on any label, invoice, customs declaration, or in any communication is a representation that a Product is approved, registered, scheduled, controlled, exempt, or otherwise lawful to import, transit, possess, or use anywhere. You assume all risk of any cross-border movement.

5. Shipping Rates & Free-Shipping Threshold

Shipping options and their prices are displayed at checkout before you order. Domestic rates normally come from live carrier quotes; if a live quote is unavailable, checkout may offer the standard domestic fallback rate shown there. Expedited services have the quoted price shown for that order, not a fixed published rate. International orders require a live carrier quote and do not use the domestic fallback.

For U.S. shipments, including Alaska and Hawaii, the lowest-priced offered shipping service is free when the merchandise subtotal is $150 or more after discounts, before taxes and other charges. Any other offered service uses the price shown at checkout. International shipments do not qualify for this domestic free-shipping offer.

Special handling, refrigerant, dry ice or signature services are included only when specifically offered and agreed before ordering. Their requirements and any charge must be disclosed before you place the order. We do not add an unagreed handling or shipping fee after payment. The terms and prices accepted when an order is placed govern that order; later policy changes do not alter them.

Endorsement/affiliate disclosure. Any "free shipping," referral, affiliate, influencer, or promotional claim that appears on https://www.obsidianblacklabs.com or in third-party content is subject to the FTC's endorsement guides (16 CFR Part 255) and fake- and deceptive-review rule (16 CFR Part 465). Material connections are clearly and conspicuously disclosed where applicable; we do not create, procure, or use fake, AI-fabricated, or incentivized-but-undisclosed reviews or testimonials.

6. Discreet Packaging

We ship in plain, unbranded outer packaging that does not display Product names, contents, or descriptions on the exterior, consistent with standard practice for laboratory reagents and to protect your privacy. Exterior labeling will, however, include all information required by law and by the carrier, including any hazardous-materials (e.g., dry-ice) markings, addressing, and regulatory markings that cannot lawfully be omitted.

Discreet packaging is a privacy and protective-handling measure only. It is not a representation, and must not be construed as a representation, that any Product is intended for, or appropriate for, any human use, personal use, or consumption. Required RUO labeling and safety information remain on the inner Product packaging.

7. Signature Services & Recipient Age

Purchaser eligibility is checked separately from any carrier signature service. A signature or carrier ID-check service applies only if it is specifically offered and agreed before ordering, subject to carrier availability. Neither the order value nor research-account approval is a promise that a carrier age-verification or signature service has been purchased.

• Minimum age: All purchasers and recipients must be at least 21 years of age. By ordering, you represent that you and the recipient meet this requirement.
• Signature on delivery: Any agreed signature requirement is disclosed before ordering; there is no automatic signature requirement based on order value.
• ID at delivery: If an ID-check service is agreed, follow the carrier's disclosed identification and age requirements.
• Recipient responsibility: Provide an accurate, complete shipping address where the recipient can receive the parcel and meet any agreed signature requirement. We do not ship to addresses we cannot verify.

8. Research-Reagent Handling, Storage & Receipt

Products are sensitive research reagents. Upon receipt, the recipient (a qualified research professional or someone acting under such a person's supervision) is responsible for proper handling and storage.

• Inspect on arrival. Examine the parcel and Product promptly upon delivery. We recommend reporting visible damage, temperature excursions, leakage, or discrepancies to [email protected] within 72 hours, with photographs and the order number, to help preserve evidence. This is a recommendation, not an eligibility cutoff. Claims for damaged, defective or incorrect items remain eligible for review when reported within 14 days of delivery under the Refund/Return Policy, or any longer period required by non-waivable law.
• Storage. Store each Product according to the conditions on its label and accompanying documentation (e.g., store at -20°C, protected from light). Improper storage after delivery may degrade the Product and voids any quality remedy.
• Special temperature handling. Refrigerant, dry ice or other temperature-controlled handling is provided only when offered and agreed for the order before purchase, with any requirements and price disclosed. Follow the handling instructions supplied with any agreed refrigerant packaging. Contact [email protected] before ordering if your research requires a particular transport condition.
• Reconstitution and use are out of scope. This policy does not provide protocols, dosing, formulation, or use instructions. The Products are for laboratory research only and must be handled by trained personnel using appropriate laboratory safety practices and personal protective equipment, in accordance with the Product's documentation and applicable safety data.
• Receipt does not transfer any human-use authorization. Taking delivery does not authorize, and is not a representation permitting, any in-vivo, human, animal, diagnostic, or therapeutic use.

9. Buyer Responsibility for Local Legality

You are solely responsible for determining whether the purchase, importation, receipt, possession, storage, transfer, and research use of any Product is lawful in your jurisdiction (country, state/province, and locality), and for obtaining any license, registration, institutional approval, or authorization required for legitimate research use.

By ordering, you represent and warrant that: (a) you are a qualified researcher (or are ordering for, and under the supervision of, one) acquiring the Product only for lawful in-vitro research; (b) such acquisition and use are lawful in your jurisdiction; (c) you will not use, resell, relabel, or distribute the Product for human or animal consumption or for any drug, food, supplement, cosmetic, diagnostic, or medical-device use; and (d) you will comply with all applicable laws, including controlled-substance, hazardous-materials, import/export, and consumer-protection laws.

We make no representation as to the legal status of any Product in any jurisdiction and do not provide legal, regulatory, medical, or research advice. If a Product is restricted or unlawful where you are, do not order it. You assume all risk and responsibility for legality in your location.

10. Lost, Delayed, Damaged & Undeliverable Shipments

• Carrier delays. Transit times are estimates provided by the carrier and are not guaranteed. We are not responsible for delays caused by carriers, weather, customs, force majeure, or events outside our control. Surcharge/expedited fees are generally non-refundable once a parcel is in transit on time at hand-off.
• Lost in transit. Report non-delivery of a tracked parcel within 15 days of the expected delivery date. We will open a carrier investigation; remedies (reship or refund) follow the Refund/Return Policy and any applicable carrier resolution.
• Damaged in transit. See Section 8. Inspection and reporting within 72 hours are recommended; the claim window is 14 days after delivery, or any longer period required by non-waivable law.
• Incorrect address / undeliverable / refused. If a parcel is returned due to an incorrect address, unclaimed delivery, failed signature/age verification, or recipient refusal, you are responsible for re-shipment costs; original shipping charges are non-refundable.
• Risk of loss. Title and risk of loss pass to you upon our delivery of the Product to the carrier (FOB Origin (delivery to the carrier), e.g., FOB Origin / Shipment Point), except where applicable law provides otherwise.

11. Returns & Refunds (Cross-Reference)

For safety and integrity reasons, opened, used, temperature-abused, or specialty research reagents may be non-returnable. Eligible returns, the 14-day return window, and refund handling are governed by the separate Refund/Return Policy, which is incorporated by reference. This Shipping Policy does not expand any return or refund right.

12. Accessibility

We strive to make https://www.obsidianblacklabs.com, including this policy and our checkout and shipment-tracking experience, conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you encounter an accessibility barrier or need shipping information in an alternative format, contact [email protected] and we will work to provide the information or assistance you need.

13. Privacy of Shipping Information

Shipping addresses, recipient names, age-verification data, and order details are personal information handled under our Privacy Policy, consistent with the CCPA/CPRA and other applicable U.S. state privacy laws. That Policy includes our Notice at Collection, describes the choices currently offered on this Site, and explains your rights, including access, deletion, correction and appeal of a denied request. You may submit privacy requests to [email protected] without creating an account. Shipping information is used to fulfill and deliver your order, prevent fraud, comply with law, and provide transactional notifications; it is not sold or shared for cross-context behavioral advertising except as disclosed and subject to your choices.

14. Changes to This Policy

We may update this Shipping Policy at any time. The "Last Updated" date reflects the current version. Material changes take effect when posted at https://www.obsidianblacklabs.com/shipping-policy. The version in effect when you place an order governs that order.

15. Contact

Obsidian Black Labs LLC 2014 N Saginaw Rd #1005, Midland, MI 48640 Email: [email protected] Phone: 949-986-7074 Hours: Monday–Friday, 9:00 AM–5:00 PM ET